Sep 20, 2021
For artificial intelligence assistants, access to data is essential to help consumers shop, but sellers can prevent digital intermediaries from obtaining data. The law can help in different ways, depending on whether the data involved is product-based or customer-based.
In the information age, companies can block market information that publicly exists on the Internet. In order to give the latest advice, the artificial intelligence assistant needs to monitor price and product changes on various websites. This process is called "grabbing." Online sellers use the Computer Fraud and Abuse Act and other laws to prohibit third parties from collecting this information digitally.
Customer-based data is essential for personalized recommendations. Artificial intelligence assistants prompt consumers to provide them with online accounts. For example, millions of customers of Citibank, Bank of America, and JPMorgan Chase have provided artificial intelligence financial assistants with passwords so that automated robots can log in and collect bank transaction records.